BUYER ARBITRATION POLICY

UPDATED: November 1, 2025

1. General

Pursuant to Section 15 of Dean Team Brentwood, Inc.’s d/b/a Dean Team Wholesale Terms and Conditions (the “T&Cs”), Buyer and Seller (as defined in the T&Cs) agreed to submit any dispute arising out of the sale of any vehicle through the Dean Team Wholesale’s website or bid sale auctions to binding arbitration with Dean Team Wholesale serving as neutral arbitrator as Buyer’s sole remedy (“Arbitration Program”). This policy sets forth the rights and obligations of Buyers on the Platform.

2. Arbitration Program Eligibility.

Except as provided herein, all vehicles sold on the Dean Team Wholesale’s Platform are sold “AS IS” without any representation or warranty, expressed or implied. Dean Team Wholesale may perform a visual inspection of certain vehicle conditions for vehicles listed for sale on the Platform and generate an inspection or condition report noting its visual findings (“Inspection Report”). Buyer acknowledges that information provided to Buyer from Seller or Dean Team Wholesale, including the information provided on the vehicle details page, the Inspection Report, and photographs, are provided “AS IS” without any representation or warranty, expressed or implied, for Buyer’s convenience and for informational purposes only and are not to be relied upon by Buyer.

Any information provided by Seller or Dean Team Wholesale regarding a vehicle shall not constitute a representation or warranty. For a vehicle to be eligible for arbitration under this policy, the Buyer must select the “As Described Guarantee”, pay the nonrefundable fee to participate in the Arbitration Program, and the claim must be covered under this Policy. If the “As Described Guarantee” is deselected by the Buyer or otherwise unavailable or if a claim is not covered under this Policy on a specific vehicle at the sole discretion of Dean Team Wholesale, the vehicle will be sold to the Buyer “AS IS” and “WITH ALL FAULTS”, and Buyer agrees to waive and release any and all claims against Seller and Dean Team Wholesale arising out of the sale of the vehicle.

As set forth herein, the Arbitration Program allows a Buyer to submit an arbitration claim for certain covered undisclosed defects that were not disclosed by the Seller or Dean Team Wholesale with respect to a vehicle purchased on the Platform (“Arbitration Claim”). Dean Team Wholesale provides a vehicle history report for each vehicle (if available from the vehicle history report provider) listed on the Platform. Items listed in such a vehicle history report shall constitute disclosure of such items for purposes of any claim, including an Arbitration Claim.

The following vehicles are ineligible for the Arbitration Program:

1. Vehicles that are driven more than 100 miles following purchase;
2. Vehicles with disclosed junk, salvage, lemon law, or other title brands;
3. Vehicles that cannot start or are otherwise inoperable;
4. Vehicles that are 15 model years or older; and
5. Specialty vehicles, including, but not limited to, commercial vehicles, off-road vehicles, ATVs, buses, farm and construction equipment, forklifts, heavy-duty trucks, medium-duty trucks, marine, motorcycles, power sports, recreational vehicles, golf carts, snowmobiles, and trailers.

3. Arbitration Program Deductible and Repair Costs.

Each Arbitration Claim is subject to an aggregate deductible of $300 (i.e., an item that may be fixed or replaced for less than $300 will not be grounds for any arbitration remedy, even if it is subject to a valid Arbitration Claim). By way of example, for a covered Arbitration Claim involving an undisclosed transmission issue with a total repair cost of $1,500, the Buyer would receive $1,200 as the Arbitration Claim award (i.e., $1,500 less $300 deductible).

The cost to repair will be based on a labor rate at a maximum of $95 per hour plus parts. All labor times are derived by use of the Mitchell 1 labor guide. The use of aftermarket parts, used, rebuilt, or new parts, will be at the sole discretion of Dean Team Wholesale when computing the total cost of a repair.

4. Arbitration Program Covered Undisclosed Defects.

As outlined below, covered undisclosed defects that are eligible for an Arbitration Claim differ based on the sale price of the vehicle. In addition, items that are marked “Caution” on the Inspection Report will not be eligible for an Arbitration Claim for any reason.

A. The following defects that are eligible for arbitration under the Arbitration Program in the case of vehicles sold for $6,000 or less (based on vehicle sale price only and not including the buy fee, transport or other additional fees or charges):

1. Lower-end engine noise (must persist for more than five seconds after the engine is started). Please note that Arbitration Program coverage does not include fluid and/or oil leaks, rotary engines for any issues, upper engine noise, or cam phaser or timing-related issues.
2. Head gasket leaks, but only for vehicles with gasoline-powered engines, with no upper or lower engine failures on inspection. In addition, to be covered under the Arbitration Program, the vehicle must fail a hydrocarbon test or leak down test; alternatively, Arbitration Program compression loss coverage will extend to an engine deemed to have a reading less than 60% compression of the factory threshold.
3. Automatic transmission slipping or failing to shift. Please note that Arbitration Program coverage does not include (i) hard shifts, hesitations, or whines, or (ii) low fluid condition.
4. Transfer case failure; and
5. Differential noise. Please note that coverage does not include hub bearings.

B. The following defects, if not disclosed, are eligible for arbitration under the Arbitration Program in the case of vehicles sold for more than $6,000 (based on vehicle sale price only and not including the buy fee, transport or other additional fees or charges):

1. Lower-end engine noise. Please note that Arbitration Program coverage does not include rotary engines for any issues;
2. Upper-end engine noise (must persist for more than five seconds after the engine is started). Cam phaser or timing-related issues are covered for vehicles with odometer readings of up to 125,000 miles;
3. Head gasket leaks, but only for vehicles with gasoline-powered engines, with no upper or lower engine failures on inspection. In addition, to be covered under the Arbitration Program, the vehicle must fail a hydrocarbon test or leak down test; alternatively, Arbitration Program compression loss coverage will extend to an engine deemed to have a reading less than 60% compression of the factory threshold;
4. Automatic transmission slipping or not shifting. For vehicles in this sale price category with odometer readings of up to 125,000 miles, Arbitration Program coverage extends to hesitations and hard shifts;
5. Transfer case failure;
6. Differential noise. Please note that coverage does not include hub bearings;
7. Rear main seal leaks for vehicles eight (8) model years or newer with odometer readings of less than 80,000 miles (excludes seepage);
8. Missing catalytic converters for vehicles eight (8) model years or newer with odometer readings of less than 80,000 miles;
9. Altered suspension. Please note that Arbitration Program coverage does not extend to vehicles with a factory-equipped air suspension;
10. Major cosmetic damage;
11. Prior paintwork, limited to substantial repairs only;
12. Discrepancy of tire tread depth in excess of 2/32” (not including wear and tear);
13. Arbitration Program coverage extends to compromised structural integrity due to collision or rust; however, Arbitration Program coverage does not extend to structural alterations, including but not limited to, fifth wheel hitch, PDR holes, welded tow package, an altered suspension, aftermarket sunroof or bolt-on parts;
14. Power windows, power locks, power seats, sunroof, back-up camera and convertible roof are inoperable;
15. Air conditioner fails to blow cold, and heater fails to blow warm, not including actuators, blend doors or refrigerant leaks;
16. Failure of navigation system and/or radio to turn on; however, Arbitration Program coverage does not extend to functionality of these features and does not extend to missing navigation data discs; and
17. Inaccurate description of basic vehicle attributes, including year, make, model, trim, powertrain, drivetrain, fuel type, leather, sunroof, third row and navigation.

5. Items Not Covered by Arbitration Program.

The following items are not eligible for arbitration under the Arbitration Program:

1. Wearable items, regardless of repair or replacement cost. For purposes of the Arbitration Program, wearable items include, but are not limited to, tires, wipers, brake pads, shoes, rotors, belts, lines and hoses, seals and gaskets, lubricants/fluids, spark plugs & wires, wheel bearings, ignition coils, timing belts, bulbs, filters, shocks and struts, suspension, and exhaust;
2. Manual (i.e., standard) transmissions;
3. Items that are covered under factory warranty or OEM recall;
4. Electric vehicle battery and drive motors, and hybrid vehicle batteries;
5. Unless deemed to be “excessive” by a technician, a noise or condition that is inherent or typical to a particular model or manufacturer. OEM dealer warranty guidelines will be used to determine whether the condition is excessive, and Defects contained solely in a vehicle history report.

7. Arbitration Claim Timeframes.

The Arbitration Claim timeframe begins when purchase information is timestamped in the Dean Team Wholesale Platform. An extended guarantee, which provides the Buyer with additional time to submit an Arbitration Claim as outlined in the table below, is available for an extra fee. Failure of Buyer to file an Arbitration Claim within the applicable timeframe shall time-bar Buyer’s claims and result in a denial of the Arbitration Claim.

Extended Guarantee Timeframe (Available for Extra Fee): Seven (7) calendar days from the date of purchase.

8. Resolution of Arbitrations.

Arbitration Claims related to both title and non-title claims, at the sole discretion of Dean Team Wholesale, are resolved in one of the following manners:

a. Price Adjustment. For each valid Arbitration Claim that does not result in a cancelled sale, Dean Team Wholesale will make an adjustment on the vehicle in the form of future buy fees or a refund paid via ACH transfer or other payment method selected by Dean Team Wholesale. For vehicles with a sale price of $2,000 or less, under no circumstances shall an adjustment exceed 25% of the sale price of the vehicle (based on vehicle sale price only, and not including buy fee, transport, or other additional fees or charges). For vehicles with a sales price of $6,000 or less, under no circumstances shall an adjustment exceed 50% of the sale price of the vehicle.

b. Sale Cancellation. For each valid Arbitration Claim that results in a cancelled sale, Dean Team Wholesale may require the Buyer: (1) to deliver the unit to the Seller, a storage yard designated by Dean Team Wholesale, or allow the vehicle to be resold from the Buyer’s premises; and (2) provide any requested vehicle information, including but not limited to odometer photos and condition photos within five (5) business days of sale cancellation or Buyer waives any rights to sale cancellation.

If the vehicle is sold from the Buyer’s premises, the vehicle will remain at the Buyer’s risk, and in any event, each returned vehicle must be in the same condition as when it was originally sold. For vehicles returned due to a cancelled sale, Dean Team Wholesale will impose a charge of $0.50 per mile for mileage exceeding 100 miles per week that the vehicle was in the Buyer’s possession.

The arbitration award on a sale cancellation will include the purchase price and Dean Team Wholesale’s fees only. No repair, self-selected transport, storage fees, or lost resale costs or profits shall be included within the sale cancellation award. If Dean Team Wholesale, in its sole discretion, determines that the vehicle subject to the sale cancellation is not in the same or better condition as when it was purchased, Dean Team Wholesale reserves the right to rescind the sale cancellation and seek additional remedies against the Buyer.

c. No Remedy. If the Arbitration Claim is denied, there will be no remedy awarded.

9. Fair & Ethical Marketplace.

Dean Team Wholesale reserves the right to cancel a sale transaction in its sole discretion if any of the following occurs:

a. A clerical error on a vehicle listing significantly alters the value of the vehicle (e.g., incorrectly inputs the odometer reading or inadvertently creates a major vehicle listing discrepancy);

b. Seller withholds any information from Dean Team Wholesale or the Buyer with respect to any major issue affecting the vehicle;

c. Seller tampers with the vehicle prior to or after inspection or otherwise engages in deceptive behavior; or

d. If Dean Team Wholesale determines that the sale transaction is unfair to either party to the transaction.

10. Disclaimer.

The Arbitration Program is a service available to the Buyer only and is not transferable or assignable to any third party. The Arbitration Program is not available if the Buyer no longer has possession or ownership of the vehicle. Please note that the Arbitration Program is not a tool for price reduction or for dealing with “buyer’s remorse.” All used vehicles generally have flaws and may require repairs.

The Arbitration Program is intended to provide a remedy to Buyers in limited circumstances in which a vehicle has undisclosed defects or missing items that are covered by the Arbitration Program. Buyers remain responsible for investigating each vehicle subject to sale

1. General.

For the purpose of this policy, “marketable title” shall mean that the title is fully transferable in accordance with the requirements of the state in which it is titled as of the date of sale, as determined by Dean Team Wholesale in its sole discretion. For speciality vehicles that need not be titled in the Seller’s state, the Buyer is solely responsible for confirming that the vehicle may be titled or registered in the Buyer’s state. Buyer is solely responsible to confirm a vehicle titled in one state may be titled in another state in which Buyer intends to sell the vehicle.

Unless otherwise designated, all vehicles are sold “Late Title”, and the Seller must provide a marketable title to Dean Team Wholesale within forty-five (45) calendar days of the date of sale. If the title is not provided within this timeframe, Buyer shall have the option to cancel the transaction as further described below. When listing a vehicle, the Seller may designate the vehicle as “Title in Hand”; however, the Seller must deliver the title to Dean Team Wholesale within seven (7) calendar days of the date of sale. If the title is not provided within this timeframe, Buyer shall have the option to cancel the transaction as further described below.

Buyer acknowledges that Dean Team Wholesale has assumed no responsibility to investigate title to any vehicle or to otherwise identify defects in a Seller’s title or title documents and makes no warranty whatsoever regarding title or title documents. Buyer has five (5) calendar days from receipt of title or vehicle, whichever is later, to open a title arbitration claim for True Miles Unknown, unannounced VIN plate reassignment or unannounced major title issue(s).

2. Late Title Procedure.

1. If Dean Team Wholesale does not receive marketable title within seven (7) calendar days of the date of sale for a vehicle sold as Title in Hand or forty-five (45) calendar days of the date of sale for a vehicle sold as Late Title, the Buyer shall have the one-time right at any time thereafter (but before 180 calendar days from the sale of the vehicle) to give Dean Team Wholesale notice of its intent to withdraw its offer for the vehicle (a “Late Title Notice”) if no title is received within a period of three (3) business days. The Late Title Notice must be submitted through the “Vehicles Purchased” section of the Dean Team Wholesale platform. Upon receipt of a Late Title Notice, Dean Team Wholesale will contact the Seller to make the Seller aware of the notice and specify the deadline by which marketable title must be received by Dean Team Wholesale (the “Late Title Deadline”). For example, if the Late Title Notice is received by Dean Team Wholesale before 5:00 p.m. (Central Time) on a Thursday, the Late Title Deadline will be the following Tuesday by 5:00 p.m. (Central Time). If a Buyer accepted a concession, the Seller has forty-five (45) days from the date of the concession to provide title.
2. The Buyer may withdraw its offer for the vehicle and cancel the transaction after submitting the Late Title Notice to Dean Team Wholesale for the applicable vehicle only if each of the following conditions is satisfied:
   1. The marketable title was not received by Dean Team Wholesale by the Late Title Deadline;
   2. Buyer has not revoked its original Late Title Notice; and
   3. Buyer is in possession of the applicable vehicle, makes the vehicle available for return in the same condition as it was sold, and has rescinded any subsequent sales.
   4. Buyer may withdraw its offer for the vehicle by providing notice in writing to the title agent assigned to the case. If Buyer exercises its option to withdraw its offer and cancel the transaction, Dean Team Wholesale shall have no duty to produce the certificate of title to the Buyer and Dean Team Wholesale shall have no duty to pay Seller; provided, however, in the event Dean Team Wholesale has already paid Seller for the vehicle, Seller will promptly reimburse Dean Team Wholesale all applicable funds upon notice of cancellation to Seller.
3. Upon cancellation of a sale, Seller must pay Buyer $100 in reimbursement (and must pay inspection fees, arbitration guarantee fees and fees relating to transportation, if any). If Buyer seeks reimbursement for transportation that Buyer arranged, Buyer must submit supporting documentation satisfactory to Dean Team Wholesale (in its sole discretion). For vehicles returned due to a cancelled sale, Dean Team Wholesale will impose a charge of $0.50 per mile for mileage exceeding 100 miles per week that the vehicle was in the Buyer’s possession. Unless provided for herein, Dean Team Wholesale is not responsible for any costs incurred by Buyer or any subsequent purchaser, including, but not limited to, repair costs and lost profits, in the event title cannot be produced by the Seller.
4. If, after 180 calendar days following the sale of the vehicle, Seller has not produced a marketable title (regardless of whether the vehicle is sold with a Title in Hand or Late Title designation), Buyer must elect within seven (7) calendar days of Dean Team Wholesale’s notification between one of the following:
   1. Cancel the sale of the vehicle in accordance with the preceding section and, in addition, recover validated and reasonably incurred wholesale reconditioning costs up to $2,000 (capped at 25% of the vehicle purchase price); or
   2. Retain possession of the vehicle, upon which election the Buyer must immediately pay for the vehicle, and the Seller shall receive its proceeds of sale. In addition, the Buyer shall agree to indemnify and hold each of Dean Team Wholesale and the Seller harmless against all claims or losses arising out of the Seller’s failure to provide a title.
   3. If Buyer fails to elect 2(6)(a) within seven (7) calendar days of Dean Team Wholesale’s notification, Buyer will be deemed to have selected 2(6)(b).